# Import a CSV

The first step in this process is to upload a CSV containing the data you would like to use to fine-tune the model. 

If you have access to training data you'd like to use, you can use your own CSV. 

If you'd like to follow along using a pre-built example, you can download the CSV below: 

{% file src="<https://3106255375-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F03h3SC78wyaaTZz7oUet%2Fuploads%2FK6RsetA69E5D4ucQuFn0%2FCustomer%20Chat%20Support%20Messages.csv?alt=media&token=4eb89460-15ac-48bf-b224-ddbf6e885685>" %}

This example CSV contains two columns:&#x20;

* **Inbound Request:** An inbound chat message from a client seeking support with an enterprise SaaS product.&#x20;
* **Support Agent Response:** A response from a customer support agent designed to gather a few pieces of information during the intake of the support event. &#x20;

<figure><img src="https://3106255375-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F03h3SC78wyaaTZz7oUet%2Fuploads%2FiiYdHas4SJxx3PnTK9oG%2FCleanShot%202024-06-06%20at%2006.08.13%402x.png?alt=media&#x26;token=ef0ca707-1f02-4538-aeca-5f50a5470065" alt=""><figcaption></figcaption></figure>

### Create a New Project

Go to the home screen and press + to create a new project.

For the Project description, you can put the following:

> Respond to inbound chat support requests

<figure><img src="https://3106255375-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F03h3SC78wyaaTZz7oUet%2Fuploads%2FlPwi02GJPQenPE7hvSGO%2FCleanShot%202024-06-05%20at%2006.50.58%402x.png?alt=media&#x26;token=45d020a9-9c10-4a5a-b5e3-7b709d79005d" alt=""><figcaption></figcaption></figure>

Press "Create" and you will land in a new project called "Chat Support Agent" or similar.

### Import CSV

Press "Import" in the lower left-hand corner of the main project page.&#x20;

<figure><img src="https://3106255375-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F03h3SC78wyaaTZz7oUet%2Fuploads%2FQK4CCywhqdfWQKiP6tPh%2FCleanShot%202024-06-05%20at%2006.53.01%402x.png?alt=media&#x26;token=28841390-1ebb-463b-8314-47e9566fbd43" alt=""><figcaption></figcaption></figure>

<figure><img src="https://3106255375-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F03h3SC78wyaaTZz7oUet%2Fuploads%2F1bdqXtSWRAN2mQnV5TKW%2FCleanShot%202024-06-05%20at%2006.55.46%402x.png?alt=media&#x26;token=d9a1db65-b604-4220-94eb-517a12ad7b14" alt=""><figcaption></figcaption></figure>

### Review Columns

Once you've uploaded your CSV, you'll be asked to review your columns.&#x20;

Each column in your CSV will be mapped to a [field](https://docs.entrypointai.com/key-concepts/fields) in Entry Point.&#x20;

* Selecting "New" vs "Skip" will determine if the given column gets included or removed from the import.&#x20;
  * This is helpful because in some cases your CSV will contain columns that are not relevant to your fine-tuning project. Selecting "Skip" will leave them out of the import.&#x20;
* You can choose to enter a new field name. By default, this will inherit from the header column of your CSV.&#x20;
* Type will allow you to select between text, number, or pre-defined options.&#x20;

{% hint style="info" %}
If you were to import a CSV after your Fields are created, you would see an additional choice for "Existing" which would map your columns to existing fields.
{% endhint %}

<figure><img src="https://3106255375-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F03h3SC78wyaaTZz7oUet%2Fuploads%2FJ7mFs7kA8qyK5Tgo7S1B%2FCleanShot%202024-06-05%20at%2007.00.06%402x.png?alt=media&#x26;token=8d1f1cf3-5827-40f0-bffc-e47fc83cf9fa" alt=""><figcaption></figcaption></figure>

In this example, we will leave all the values at their defaults.&#x20;

Press "Continue" in the top-right corner.&#x20;

<figure><img src="https://3106255375-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F03h3SC78wyaaTZz7oUet%2Fuploads%2FZzkRupCNCfsCWbjQVyPd%2FCleanShot%202024-06-06%20at%2006.12.51%402x.png?alt=media&#x26;token=eebbc509-28af-47a9-83fa-f88a9fc2d3dc" alt=""><figcaption></figcaption></figure>

### Start Import

Leave the "For Validation" field empty and press "Finish". &#x20;

<figure><img src="https://3106255375-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F03h3SC78wyaaTZz7oUet%2Fuploads%2F9keC2tAlOjfnrXgI6eLu%2FCleanShot%202024-06-06%20at%2006.14.50%402x.png?alt=media&#x26;token=9324e544-33db-42fe-ba2d-7494c4f6d86e" alt=""><figcaption></figcaption></figure>

<figure><img src="https://3106255375-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F03h3SC78wyaaTZz7oUet%2Fuploads%2FWxXX6NtBsjVghPtHYs2D%2FCleanShot%202024-06-05%20at%2007.12.49%402x.png?alt=media&#x26;token=7489643b-f5b2-44a2-a49d-8b831740346e" alt=""><figcaption></figcaption></figure>

Once complete, you'll see your data in the [examples](https://docs.entrypointai.com/key-concepts/examples) page of the app.&#x20;

<figure><img src="https://3106255375-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F03h3SC78wyaaTZz7oUet%2Fuploads%2FoIuPzaLaAoAdur5snJVd%2FCleanShot%202024-06-06%20at%2006.21.12%402x.png?alt=media&#x26;token=d5ff2554-8dba-4360-935c-12afed6c8417" alt=""><figcaption></figcaption></figure>