# Import a CSV

The first step in this process is to upload a CSV containing the data you would like to use to fine-tune the model.&#x20;

If you have access to training data you'd like to use, you can use your own CSV.&#x20;

If you'd like to follow along using a pre-built example, you can download the CSV below:&#x20;

{% file src="/files/Glm3W7GsC70ffuivVVz9" %}

This example CSV contains two columns:&#x20;

* **Inbound Request:** An inbound chat message from a client seeking support with an enterprise SaaS product.&#x20;
* **Support Agent Response:** A response from a customer support agent designed to gather a few pieces of information during the intake of the support event. &#x20;

<figure><img src="/files/o3mvNYHo2n8zkjBG4pit" alt=""><figcaption></figcaption></figure>

### Create a New Project

Go to the home screen and press + to create a new project.

For the Project description, you can put the following:

> Respond to inbound chat support requests

<figure><img src="/files/NuP9BdqXCBdiMeuKSMbg" alt=""><figcaption></figcaption></figure>

Press "Create" and you will land in a new project called "Chat Support Agent" or similar.

### Import CSV

Press "Import" in the lower left-hand corner of the main project page.&#x20;

<figure><img src="/files/tp4ThLH3h0jrtOB0M3LO" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/tVFMnLsUqdSqptZLh1ym" alt=""><figcaption></figcaption></figure>

### Review Columns

Once you've uploaded your CSV, you'll be asked to review your columns.&#x20;

Each column in your CSV will be mapped to a [field](/key-concepts/fields.md) in Entry Point.&#x20;

* Selecting "New" vs "Skip" will determine if the given column gets included or removed from the import.&#x20;
  * This is helpful because in some cases your CSV will contain columns that are not relevant to your fine-tuning project. Selecting "Skip" will leave them out of the import.&#x20;
* You can choose to enter a new field name. By default, this will inherit from the header column of your CSV.&#x20;
* Type will allow you to select between text, number, or pre-defined options.&#x20;

{% hint style="info" %}
If you were to import a CSV after your Fields are created, you would see an additional choice for "Existing" which would map your columns to existing fields.
{% endhint %}

<figure><img src="/files/q7WrhdPfUXleDUFlbyZP" alt=""><figcaption></figcaption></figure>

In this example, we will leave all the values at their defaults.&#x20;

Press "Continue" in the top-right corner.&#x20;

<figure><img src="/files/7KOI7gRtzI2ZSxmDnx0C" alt=""><figcaption></figcaption></figure>

### Start Import

Leave the "For Validation" field empty and press "Finish". &#x20;

<figure><img src="/files/HsGrQxDwrILeoZsQCPuM" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/wHy2pgSXgs7ZWASVEEGj" alt=""><figcaption></figcaption></figure>

Once complete, you'll see your data in the [examples](/key-concepts/examples.md) page of the app.&#x20;

<figure><img src="/files/Yq4a0b187TBGbstpu2gc" alt=""><figcaption></figcaption></figure>


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